Service Designer


The company

We’re an innovative tech consultancy - a team of problem solvers. Since 1993 we’ve been finding better ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.

We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people.

With more than 2000 consultants, and offices across the UK, USA, Australia and Europe, the company is renowned for technical excellence, high quality delivery, user centric design and consulting services.

BJSS is growing rapidly and is on track to expand into several new markets, including Denmark.


Our people are what set us apart. We recruit and develop outstanding people in a culture where they can excel and collaborate with like-minded colleagues to deliver the high-quality outcomes our clients expect from us.

We want our people to make the most of their talent and potential, so we’re committed to supporting their personal and professional development.

Our reputation for excellence means we can provide exciting career development opportunities working on rewarding engagements for some of the world’s leading organisations.

We attract and develop the very best people, meaning that you have the opportunity to work alongside some of the most talented people in the technology and design industry.

We operate a flat and agile organisation based on communities of practice and oriented around our office communities. It give you the opportunity to work in a flexible and ever evolving environtment and collaborate across capabilities, industries and geographic locations.


BJSS is expanding into the Nordic region and had recently established its first office based in Copenhagen, Denmark.

The new team is set to grow rapidly to support top-tier organisations in Denmark as well as international clients. The initial ambition is to recruit more than 50 first-class consultants with expertise across design, strategy, technology, engineering, cloud, data and AI services.

As a Service Designer you will work with our clients in Denmark, the UK and across the world to deliver high-quality service design projects. You will work closely with a large team of some of the best service designers in the UK, the world’s leading service design scene.

This is a rare opportunity to shape the growth of a new office and will get involved in all aspects of the company, from business development, pre-sales, recruitment and delivering projects with our clients. That’s why we are not just looking for a great consultant, we are looking for entrepreneurial spirit and experience as well.

For the right candidate this is a unique opportunity to join a scale-up consulting company and get involved in the exciting, early stage of our growth in Denmark.

BJSS is located in Copenhagen, Vesterbro.

The position

Job overall purpose

  • To be a trusted partner to our clients, and lead projects from inception to delivery leveraging our robust service design approach and digital comptetencies.

Key areas of responsibility

  • Leading service design projects with clients delivering outcomes, not just outputs
  • Running workshops with clients and present deliverables to senior stakeholders
  • Collaborating with Product Owners, UI, technologists, tech architects and Developers to create intuitive, user friendly solutions
  • Reporting to the Head of BJSS Denmark (and SPARCK worldwide)

Key tasks

  • Work with top-tier clients to make sense and improve their digital services
  • Find creative ways to solve UX problems
  • Run Discoveries and complex fact finding projects
  • Make the complex simple to inspire action and help clients decide on the way forward
  • Collaborate with the client’s digital teams to design, prototype and deliver solutions
  • Communicate design ideas and prototypes to developers
  • Provide thought leadership and digital advice to clients
  • Produce clear service blueprints and other design artifacts to bring solutions to life
  • Manage complex stakeholders and bring clients with you during a project

Criteria of Success

  • Best-in-class service design and user experiences acknowledge by partners, clients and users
  • A naturally collaborative and curious mind, that strives to help others shine and the team to deliver amazing things
  • A bias for action and the ability to bring others with you on the journey to the solution, and finding a common way forward


Critical Experience

  • Some years of experience with UX and/or Service Design
  • Experienced working with clients to understand detailed requirements and design complete user experiences that meet client needs and vision
  • Experience in using (UX) design best practices to design solutions, and a deep understanding of design thinking and user centred design
  • Experience in defining and leading design projects working alongside other disciplines
  • Experience running workshops with clients and present deliverables to senior stakeholder


  • A strategic mindset and ability to tell stories that enable other to see the way forward in complex environments
  • An ability to synthesise user insights, market data and global trends – and turning them into great user experiences
  • Collaborative mindset to work with clients and developers to bring designs to life, balancing user needs, business requirements and technical constraints
  • Ability to engage in usability testing to continuously iterate ideas and designs
  • A great sense of aesthetics and how to tell a story visually. An ability to make beautiful and clear digital artefacts is essential
  • Outstanding communication, presentation and facilitation skills
  • An active listener
  • Strong interpersonal skills and a relationship builder
  • Ability to navigate in complex environments using analytical skills and relationship building
  • Proactive and open to involve feedback from all sources
  • You are reliable, analytical and have a sound commercial and business sense and understanding
  • Ability to create a UX research pipeline and manage day to day customer interviews
  • Fluent communicator in English


No specific educational background is required as long as you have the right experience

Contact og location

Interviews will take place in Copenhagen. The company will not be notified of your application without your consent.

If you have any questions about the position, please contact Marianne Rosendal by mail: or mobile: +45 53 66 20 73



Yderligere information
Match kriterier
  • Region Hovedstaden
  • IT / Teknologi
  • Bachelor
  • Kandidat
  • Erhvervsfaglig uddannelse
  • Specialist
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